Voice and Speech Analytics Market Size, Share, Growth, Trends, Demand and Opportunity Analysis 2029
Voice and Speech Analytics Market Size, Share, Growth, Trends, Demand and Opportunity Analysis 2029
Blog Article
"Voice and Speech Analytics Market – Industry Trends and Forecast to 2029
Global Voice and speech analytics Market, By Component (Solution, Services), Application (Sentiment Analysis, Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others), Deployment Model (On-Premises, Cloud), Organisation Size (Small and Medium-Sized Enterprises, Large Enterprises), Industry Vertical (Banking, Financial Services, and Insurance, Telecommunications and IT, Retail and Ecommerce, Healthcare and Life Sciences, Media and Entertainment, Government and Defence, Energy and Utilities, Travel and Hospitality, Others), Country (U.S., copyright, Mexico, Brazil, Argentina, Rest of South America, Germany, France, Italy, U.K., Belgium, Spain, Russia, Turkey, Netherlands, Switzerland, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, U.A.E, Saudi Arabia, Egypt, South Africa, Israel, Rest of Middle East and Africa) Industry Trends and Forecast to 2029.
Data Bridge Market Research analyses that the voice and speech analytics market will exhibit a CAGR of 18.30% for the forecast period of 2022-2029 and is expected to reach the market value of USD 4.28 billion by 2029.
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**Segments**
- **By Component**
- Software
- Services
- **By Application**
- Sentiment Analysis
- Call Monitoring
- Customer Experience Management
- Competitive Intelligence
- Others
- **By Deployment Mode**
- Cloud
- On-Premises
Voice and speech analytics involve the analysis of spoken words in interactions such as phone calls to derive meaningful insights for businesses. The market can be segmented by component, application, and deployment mode. In terms of components, the market is divided into software and services. Software solutions for voice and speech analytics enable businesses to automatically transcribe, analyze, and interpret spoken words, while services include professional consulting, support, and maintenance. When it comes to applications, voice and speech analytics are utilized for sentiment analysis to gauge customer emotions, call monitoring for quality assurance, customer experience management to enhance customer satisfaction, competitive intelligence to track market trends, and others. Additionally, the deployment modes include cloud-based solutions for scalability and flexibility and on-premises deployments for data security and control.
**Market Players**
- Verint Systems Inc.
- NICE
- Avaya Inc.
- Genesys
- Clarabridge
- CallMiner
- Beyond Verbal
- Adience
- Almawave
- Google
- AWS
- Microsoft Corporation
- IBM
- Voci Technologies
- Micro Focus
- Tech Mahindra
- Calabrio
- Castel Communications
- Aspect Software
Several prominent players operate in the voice and speech analytics market, offering a variety of solutions and services catering to different business needs. Companies like Verint Systems Inc., NICE, Avaya Inc., Genesys, and Clarabridge are known for their advanced voice and speech analytics offerings that help businesses in understanding customer insights and improving operational efficiency. CallMiner, Beyond Verbal, and Adience specialize in voice analysis for sentiment assessment and emotional intelligence. AlmThe voice and speech analytics market is experiencing significant growth driven by the increasing demand for advanced customer insights and operational efficiency across various industries. With the rise of technologies such as artificial intelligence and machine learning, businesses are leveraging voice and speech analytics solutions to unlock valuable data from customer interactions. The market players listed span across different segments, offering a diverse range of software and service solutions to cater to the evolving needs of organizations.
Verint Systems Inc. and NICE are among the key players in the voice and speech analytics market, known for their robust software offerings that enable businesses to analyze customer interactions effectively. These companies provide comprehensive solutions that incorporate advanced speech recognition and natural language processing capabilities to deliver actionable insights. Avaya Inc. and Genesys focus on call monitoring and customer experience management applications, offering tools that enhance call center operations and improve customer satisfaction levels.
On the sentiment analysis front, companies like CallMiner, Beyond Verbal, and Adience specialize in emotion recognition and sentiment assessment through voice analysis. These players leverage advanced algorithms to detect emotions, tones, and sentiments in customer conversations, providing valuable feedback for businesses to improve customer engagement strategies. Additionally, Clarabridge is renowned for its competitive intelligence solutions that help organizations track market trends and competitor activities through speech analytics.
In terms of deployment modes, cloud-based solutions offered by companies like Google, AWS, Microsoft Corporation, and IBM are gaining traction due to their scalability and accessibility benefits. Cloud deployments allow businesses to leverage voice and speech analytics capabilities without the need for extensive hardware investments, enabling faster implementation and easier scalability. On the other hand, on-premises solutions provided by Voci Technologies, Micro Focus, and Tech Mahindra cater to organizations with strict data security and compliance requirements, offering greater control over sensitive information.
Overall, the voice and speech analytics market is witnessing rapid innovation and adoption as organizations strive to gain deeper insights from customer conversations and enhance their overall customer experience. With a diverse range of market players offering specialized solutions across different components, applications,**Global Voice and Speech Analytics Market Overview**
The global voice and speech analytics market is experiencing significant growth propelled by the increasing demand for advanced customer insights and operational efficiency across various industries. This market segment can be categorized by components (solution and services), applications (sentiment analysis, customer experience management, call monitoring, agent performance monitoring, sales performance management, competitive intelligence, risk, and compliance management, others), deployment models (on-premises, cloud), organization sizes (small and medium-sized enterprises, large enterprises), industry verticals (banking, financial services, and insurance, telecommunications and IT, retail and ecommerce, healthcare and life sciences, media and entertainment, government and defense, energy and utilities, travel and hospitality, others), and geography with a detailed breakdown by countries.
**Market Players**
Prominent players in the voice and speech analytics market include Verint Systems Inc., NICE, Avaya Inc., Genesys, Clarabridge, CallMiner, Beyond Verbal, Adience, Almawave, Google, AWS, Microsoft Corporation, IBM, Voci Technologies, Micro Focus, Tech Mahindra, Calabrio, Castel Communications, and Aspect Software. These companies offer a wide range of solutions and services catering to various business needs, encompassing advanced speech recognition, sentiment analysis, emotional intelligence, and competitive intelligence capabilities.
**Market Analysis**
The voice and speech analytics market is witnessing rapid innovation and adoption as businesses seek deeper insights from customer interactions to enhance overall
Table of Content:
Part 01: Executive Summary
Part 02: Scope of the Report
Part 03: Global Voice and Speech Analytics Market Landscape
Part 04: Global Voice and Speech Analytics Market Sizing
Part 05: Global Voice and Speech Analytics Market Segmentation by Product
Part 06: Five Forces Analysis
Part 07: Customer Landscape
Part 08: Geographic Landscape
Part 09: Decision Framework
Part 10: Drivers and Challenges
Part 11: Market Trends
Part 12: Vendor Landscape
Part 13: Vendor Analysis
Voice and Speech Analytics Key Benefits over Global Competitors:
- The report provides a qualitative and quantitative analysis of the Voice and Speech Analytics Market trends, forecasts, and market size to determine new opportunities.
- Porter’s Five Forces analysis highlights the potency of buyers and suppliers to enable stakeholders to make strategic business decisions and determine the level of competition in the industry.
- Top impacting factors & major investment pockets are highlighted in the research.
- The major countries in each region are analyzed and their revenue contribution is mentioned.
- The market player positioning segment provides an understanding of the current position of the market players active in the Personal Care Ingredients
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